Paid search doesn’t exist in a vaccum, although it frequently operates in one.
We spend our days, brain power, and sweat building and rebuilding links in the chain of customer attraction and conversion only to have other important links in that same chain be effectively mismatched, perpeturally ignored, and often broken.
These realities have a direct impact on our results and yet have been pushed out of sight and out of mind too much of the time.
It’s no secret that the people responsible for driving traffic to the website very often aren’t in control of user experience once visitors arrive. This disconnnect is undoubtedly responsible for more waste and poor performance than even the worst bidding strategies, the poorest match type choices, or almost any other optimization mistake.
We began this series with the premise that each search is a question and each text ad an answer, or more accurately the promise of an answer. The answer of course has to be delivered on the landing page and website that the user is invited to visit.
A great many of the subsequent items in the series have focused on diversifying the questions you’re targeting, and differentiating them in terms of at least the ad groups and ad copy. Of course they should also be differentiated in terms of landing page too.
In some cases this is simply a matter of choosing the right landing page, but much more frequently it should also be a matter of creating new landing pages. Even if you have a large site with lots of highly targeted landing page candidates to choose from, your keywords and the search queries they attract will cover many different intents and personality types and buying cycle stages that aren’t addressed on existing versions of those pages.
Of course, almost nobody actually builds landing pages that aligned with all of their user segments because the resources aren’t available. Website developement tools, which for years ignored the basics of SEO but almost a decade later have finally included simple capabilites like title tag optimization and friendly URL structures, need to step up and make these types of page variation creation and management as easy as CSS has made on-the-fly font size or other design changes.
A precisely targeted and tactically aligned landing page is only the first step in the post-click conversion process. Many of the others – offer quality, purchase path, checkout process, etc – get even less attention than landing pages, on most sites. Yet despite some level of commercial visibility and conference session coverage, very few websites get any testing or tuning after deployment.
The exception seems to be in the lead-gen world, where offers are few in number and very high in value, extensive post-click testing is a necessary element of survival. But retailers and b2b marketers, in what seems like the vast majority of cases, do not have a culture of testing or the post-click resources are really necessary to work on an on-going basis on the entire start to finish process.
Is that your experience? Is there a good explanation for this?
The Real Issue
There are two problems with all of this.
First, paid search is judged and measured, and tuned and optimized, based on the results it produces despite the fact that it only controls a part of the sequence. PPC may be sending qualified buyers who are bungled post-click. Yet PPC generally gets the blame and has to adjust.
Second, full revenue potential is not being realized. Forgetting who is responsible and why, the fact that full end-to-end optimization isn’t happening is limiting our results. Those additional sales would benefit the entire organization, including of course the PPC team and the site owners and everyone’s larger business and economic interests.
This is a gigantic problem. It’s a failure of tools, training, resource allocation, and people. Paid search is a 40B industry for a few search engines, but on the spend side it’s made up of hundreds of thousands of relatively tiny advertisers who don’t have the scale, knowledge, or resources to get anywhere near optimization.
Something has got to change. Any ideas?
This blog post is part of a series extending and amplifying the ideas in our free ebook ’21 Secret Truths of High-Resolution PPC’.
What they’re saying: “Everything you know about AdWords is the basics Google wanted you to know. Just enough to get you hooked. But what if there was fundamental secrets that they neglected to share? Would you want to know them? Now you can! 21 Secrets Truths is what you must read, no, act on, before your competitors do.”
- Bryan Eisenberg Conversion Expert and New York Times Best-Selling Author ’.
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This blog post is part of a series extending and amplifying the ideas in our free ebook ’21 Secret Truths of High-Resolution PPC’.
Unintentionally bad advertisers just don’t know what they’re doing. They jam too many keywords into ad groups, use broad category terms and phrases, write insipid copy, and send all traffic to the home page.
Intentionally bad advertisers aren’t likely to make any of those same mistakes. They build highly targeted ad groups, use multi-word keywords, tune ad copy assiduously, and create custom landing pages.
They’re telling you everything a page and site needs to do to be good and nice and helpful. It also is good advice for most businesses looking for both conversions and long term positive brand identification and customer satisfaction.
It’s a lot easier for Google to tell the bad landing pages from the not bad ones, than it is to tell the good ones from the great ones. So for the most part – almost the entire part – quality score slams those who do bad (or try to) but does very little to assist those who make great landing pages and sites.
To begin you need to configure and start the best practice. In the Best Practices Manager, create a new ‘Text Ad CTR Low’ best practice, modify the options if necessary, and assign it to run on some or all of your campaigns.

Text ads cannot be effectively tested too early in the process of optimizing your account or ad groups.
Another factor to consider in text-ad testing is the reality that paid search is a dynamic environment. Keywords get added, negatives expanded, bids change, competitors impact average positions, and other account modifications take place on a regular basis. There are variations in activity and results based on day of the week, week of the month, month of the year, weather, news events, sales, inventory, competitor promotions, and more.
I looked at the statistical significance and confidence intervals for these ads. We can only be 80% confident that the CTR difference between the first and second ad are actually different. Same for the difference between the second and third ad.
There are many ways to look at this change. Advertisers didn’t like being denied the ability and opportunity to run ads in the rather abrupt way of the old .05% CTR threshold. It wasn’t entirely fair – obviously there is not one ‘good’ CTR for the many categories and business – and it didn’t recognize the different goals and success thresholds of different advertisers.
Wouldn’t it be better to turn those keywords off. You tried. It didn’t work. Cut your losses and move on.
We’ll be in Seattle this coming week in full force.
Delivering good answers is the key to success. Of course there are many ways to answer any question. To make the problem even harder, the answer needs to suggest that the unqualified move no farther forward (don’t click) while at the same time trying to persuade the qualified to drive ahead (please click).
Ad copy can fight for clicks with humor or wit. They can focus on features or benefits. They can be direct or indirect. They can push prices or discounts. They can ask for the click or promise great benefits on the other side of the click. There are probably 50 or more different kinds of messages that could be fitted into those 70 characters.
Now assemble ads by combining some of these elements. This ensures that your copy testing spans the range of contextual options. It forces you to consider each messages you want to use. It allows you to think about how your ad compare to those of your competitors. And it sets the stage to find those copywriting breakthroughs that deliver hugh CTR gains.






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