Client Care Account Manager

ClickEquations is looking to add a bright, energetic and experienced client care professional to our growing team.

We provide web-based software and services that large advertisers and agencies use to manage their paid search campaigns. The company was founded in 2006, is venture capital backed, and based in Conshohocken, PA.

The Client Care Account Manager will take a hands-on approach to this customer-focused role, taking responsibility for the overarching goal of exceeding each of your client’s expectations. You will consistently provide excellent service and represent your clients inside the organization to ensure quality. You will help our customers use the software and services that we provide to improve and optimize their paid search campaigns. You will serve as the primary contact for your clients, and coordinate with our Sales, and Technical Support Teams to ensure customer satisfaction

Your specific responsibilities will include:

• Build a long-term relationship with the client
• Take ownership of your clients’ success
• Respond to and resolve client inquiries and issues regarding ClickEquations
• Reach out to clients proactively to encourage use of our software and services
• To fulfill these responsibilities, you will:
  • Communicate the client’s goals and represent the client’s interests internally
  • Coordinate with other teams to meet your clients’ needs
  • Serve as the single point of contact for your clients
  • Interact daily with clients via telephone, email or face-to-face
  • Consistently update our customer database

Requirements

• 2 years Account Management / Customer Service experience
• Strong written and verbal communication skills
• Strong problem-solving skills
• Proficient knowledge of Excel and Word
• PPC search marketing experience a plus
• HTML experience a plus
• Salesforce experience a plus
• Essential personal characteristics:
  • Pleasant, friendly style
  • High integrity, high energy, organized with attention to detail, flexible, process oriented and a team player
  • Enjoys working in a high growth, entrepreneurial environment

Compensation

• Salary: commensurate with experience

Apply

• To apply for this job, please send your resume and a non-generic cover letter to jobs@clickequations.com